Frequently Asked Questions
Everything you need to know about Kansa Organics products, shipping, and holistic beauty.
What makes Kansa Organics products unique compared to other beauty tools?
Our tools are handcrafted using the ancient, sacred Kansa metal—a unique blend of copper and tin known as the 'healing metal' in Ayurveda. Unlike plastic or common metal rollers, Kansa helps balance the skin's pH levels and promotes lymphatic drainage more effectively.
How do I clean and maintain my Kansa wand?
To maintain the integrity of the metal, clean your wand after each use with a drop of organic tea tree oil or a mild chemical-free soap and a soft cloth. Avoid using harsh abrasives to ensure the surface remains smooth and effective for facial massage.
Why does the metal sometimes leave a grey residue on my skin?
The grey effect is a positive sign! It indicates that the Kansa metal is reacting with the acidity on your skin to help neutralize and detoxify your system. This residue easily washes off with water and a gentle cleanser.
What is your shipping policy and how long will my order take?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We want you to love your ritual. If you are not satisfied, we accept returns on unused products in their original packaging within 30 days of purchase. Due to the personal nature of beauty tools, we cannot accept returns on items that have been used.
Are your oils and serums 100% organic?
Yes, we pride ourselves on using only the purest, sustainably sourced organic botanical ingredients. Our formulations are free from synthetic fragrances, parabens, and sulfates, ensuring they are safe for even the most sensitive skin types.